Last updated: February 2026
When you create an account, we collect your name, email address, and password (stored securely hashed). If you subscribe to a paid plan, payment processing is handled by Stripe — we do not store your credit card information.
We store the text content and URLs you upload to your knowledge base for the purpose of generating AI responses.
We store chat conversations between your website visitors and the AI widget, including messages and anonymous visitor identifiers.
We collect basic usage metrics such as message counts and feature usage to provide the Service and enforce plan limits.
We use your information to:
We do not sell your data. We share information only with:
We retain your data for as long as your account is active. If you delete your account, we will delete your data within 30 days, except where required by law.
We use industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and secure API key generation. However, no method of transmission over the Internet is 100% secure.
You have the right to:
We use essential cookies for authentication. The embeddable widget uses localStorage to maintain visitor conversation continuity. We do not use tracking cookies.
The Service is not directed to children under 13. We do not knowingly collect information from children.
We may update this policy from time to time. We will notify you of significant changes via email or in-app notification.
For privacy-related questions, contact us at privacy@chatorex.com.