Last updated: February 2026
At Chatorex, we want you to be completely satisfied with our service. This refund policy outlines how refunds are handled for our subscription plans.
Every paid plan includes a 7-day free trial. During the trial period, you have full access to all features included in your chosen plan. No credit card is required to start a trial.
If you decide Chatorex is not right for you during the trial, simply do not subscribe. You will not be charged anything.
If you subscribe to a paid plan and request a refund within 14 days of your first payment, we will issue a pro-rated refund for the unused portion of your billing period. The refund amount is calculated based on the number of remaining days in your billing cycle.
Refunds are not available after 14 days from your payment date. You can cancel your subscription at any time, and your plan will remain active until the end of the current billing period. No further charges will be made after cancellation.
To request a refund, email us at:
Please include the following information in your request:
We aim to process all refund requests within 3-5 business days. Refunds are issued to the original payment method.
You can cancel your subscription at any time from your dashboard:
When you cancel, your chatbot and all features will remain active until the end of your current billing period. After that, your chatbot will stop responding to new conversations. Your data (knowledge base, conversation history, leads) will be retained for 30 days in case you decide to resubscribe.
For annual plans, the same 14-day refund policy applies from the date of payment. After 14 days, you may cancel at any time but will not receive a refund for the remaining months. Your plan will stay active until the end of the annual billing period.
We reserve the right to deny refund requests in cases of abuse, violation of our Terms of Service, or fraudulent activity. If your account was terminated due to a terms violation, no refund will be issued.
If you have questions about this refund policy, contact us at support@chatorex.com.